Frequently Asked Questions
What is home health care?
Home health care is a skilled service that allows patients to receive individualized health care in the comfort of their own home under the supervision of a physician.
Why choose home health care?
Home health care is cost-effective and allows patients to recover in a familiar environment, improving quality of life for both the patient and caregivers.
What criteria must be met for home health services?
- Leaving the home requires a “considerable and taxing effort.”
- Skilled care must be medically necessary as determined by a physician.
Who pays for home care services?
Most insurance companies, HMOs, PPOs, Worker’s Compensation, Medicare, and Medicaid cover home health care. Pinard Home Health will verify coverage and handle insurance forms.
How does Pinard Home Health ensure quality care?
Each patient receives an individualized plan of care managed by RN case managers according to physician orders. Third-party patient satisfaction surveys ensure quality and safety. New programs are evaluated by leadership for clinical outcomes.
What if I have a problem at night or on the weekend?
Registered Nurses are on call 24/7 to address any issues that may arise outside regular business hours.
Do I need a physician’s order to receive home health care?
Yes. All skilled home care services provided in the home require a physician’s order and are under their direct supervision.
What services does Pinard Home Health provide?
We provide short-term skilled services, including:
- Skilled Nursing / Home Health
- Wound Care
- Physical Therapy
- IV Therapy
Where does Pinard Home Health provide services?
We are licensed in: Austin, Brazos, Fort Bend, Grimes, Harris, Liberty, Montgomery, Polk, San Jacinto, Trinity, Walker, Washington, and Waller counties.
How can I request medical records?
Consumers who received care can request medical records by calling Pinard Home Health during business hours at 281-205-7948.
How can I file a complaint?
Complaints can be submitted to the Texas Health and Human Services Commission at 1-800-458-9858 (M-F, 7 a.m. – 7 p.m.) or by email to Emailciicomplaints@hhs.texas.gov. This line covers concerns about nursing homes, assisted living, intermediate care, home health, hospice, personal assistance agencies, and day activity/health services.